If you need any support, see below for contacts and services. Information about Winter Shelters (2023) can be found below.

There are also more resources specifically for Cardboard Collective Members – aged 16-25

LAST UPDATED: 12/12/23

Crisis contacts

In crisis:

Mental Health: Call 999 or visit your local A&E department or call  Samaritans on 116 123

If sleeping rough you should self refer to StreetLink to be able to access accommodation provided by Greater London Authority (GLA) to enable people to isolate – www.streetlink.org.uk or by calling 0300 500 0914

 

 

 

Services

If you would like to access any of the organisations below, please access their website in order to find further detail

Directory

London Gov

Directory for support with cost of living crisis

http://tinyurl.com/mr3bbexn

Housing

The Passage

Advice, Day Centre, Case work and accommodation

https://passage.org.uk/

Enquiries: 020 7592 1850 / generalenquiries@passage.org.uk

 

Single Homeless Project

(including young people) Advice if at risk of homelessness, accommodation , advice

https://www.shp.org.uk

Enquiries: 0204 509 8300 / www.shp.org.uk/Pages/FAQs/Category/get-help

Crisis

Advice, accommodation support

https://www.crisis.org.uk/get-help/london/

Enquiries: 020 7426 5650 / london@crisis.org.uk

Address: 50 – 52 Commercial Street, E1 6LT

Shelter

Expert housing and homelessness advice if at risk of homelessness and access to legal support

https://england.shelter.org.uk/get_help

Emergency line (if at imminent risk of homelessness tonight): 0808 800 4444

Streetlink (Connected to Government)

Find accomodation from local services if you are street homeless

https://thestreetlink.org.uk/start

Contact: 0300 500 0914

 

Stonewall Housing

Advice about housing issues for people who identify as LGBTQ+

www.stonewallhousing.org

Contact: 020 7359 5767

 

 

Mental Health

Mind

Resources, find tailored support

https://www.mind.org.uk/

Enquiries / Infoline: 0300 123 3393 / info@mind.org.uk

 

Hub of Hope

Resources, find tailored support (run by NHS)

https://hubofhope.co.uk/

 

Legal Concerns / Debt/ Finance (inc. UC)

 

Citizens Advice Bureau

Legal and general advice (independent from govt.), local hubs, UC concerns

https://www.citizensadvice.org.uk/

Z2K

Advice, casework and legal support (focus on poverty and housing), UC concerns

https://z2k.org/

 

Step Change

Advice, create spending plan and look into debt

https://referrals.stepchange.org/capture/cardboard citizens (referral link for CC)

 

Turn2Us

Advice, sources grants 

https://www.turn2us.org.uk/

 

Immigration

Hackney Migrant Centre

Support regardless of immigration status, advice around housing, migration, health

https://hackneymigrantcentre.org.uk/drop-in/

Enquiries: Referral form on website ( closed for referrals)

British Red Cross – London Refugee Service

General advice, casework

Enquiries: 0207 704 5670 / LondonRU@redcross.org.uk

 

Refugee Council Destitution Service

For asylum seekers with no recourse to public funds

https://www.refugeecouncil.org.uk/get-support/services/london-destitution-service/

Enquiries: destitution@refugeecouncil.org.uk

Drop in Friday 11am-4pm

Red Cross Building, 92 Dalston Lane, E8 1NG

 

Women specific Services / inc VAWG & SV

Solace Women’s Aid

Advice, accommodation, therapeutic services for girls and women affected by violence

https://www.solacewomensaid.org/

Enquiries: 0808 802 5565 /advice@solacewomensaid.org

 

Refuge

Advice, accommodation, advocacy services for girls and women affected by violence

https://refuge.org.uk/

Enquiries: 020 7395 7700 / Helpform: https://www.nationaldahelpline.org.uk/en/Contact-us/  National domestic abuse hotline: 0808 2000 247

Sexual Violence

Rape Crisis (16+)

Support for any survivor of sexual assault recent/historic/suspected, rape crisis centre locator

https://rapecrisis.org.uk/find-a-centre/

Support line: 0808 500 2222 (Open 24/7)

Crime Support

Victim Support

Support for victims of crime (independent of police)

https://www.victimsupport.org.uk/

Support line: 08 08 16 89 111 / Form on website

Youth Specific Housing

New Horizons Youth Centre

Accomodation, support, advice, day centre

https://nhyouthcentre.org.uk/

Enquiries: 020 7388 5560 / Self-referral in person – Arrive 10:15am 68 Chalton Street, NW1 1JR

 

DePaul

Emergency and long-term accommodation,

https://www.depaul.org.uk/

Enquiries: General  020 7278 4224 or Nightstop (emergency accommodation) nightstop.london@depaulcharity.org.uk /0207 9391 234

Centrepoint (1625)

Accommodation, support, advice

https://centrepoint.org.uk/message-helpline

Enquiries: 0808 800 0661 (M-F, 9-5)/ Website form

AKT

Support for LGBTQ+ youth, advice, accommodation

https://www.akt.org.uk/

Enquiries: 020 7831 6562 / contact@akt.org.uk

 

Youth Specific Mental Health

The Mix

Advice, counselling, signposting

https://www.themix.org.uk/get-support/speak-to-our-team

Enquiries: 0808 808 4994 / https://www.themix.org.uk/get-support/speak-to-our-team/email-us

 

Papyrus

Suicide prevention

https://www.papyrus-uk.org/

Hopeline: 0800 068 4141 / pat@papyrus-uk.org

 

Shout

https://giveusashout.org/get-help/how-shout-works

Mental health support and chatline via text

Enquiries: Text SHOUT to 85258 (texts won’t appear on phone bill)

Hive (16-24)

Health and wellbeing service inc. mental health

https://www.catch-22.org.uk/find-services/the-hive/

Enquiries: 02031980520 / thehive@catch-22.org.uk

 

 

 

Winter Shelters 2023

Winter Shelters

Pan London

Glass Door – Self Refer through website https://www.glassdoor.org.uk/night-shelters

Tower Hamlets

GrowTH Shelter: https://thisisgrowth.org/ (Tower Hamlets)

Register with Crisis Skylight, Whitechapel Mission, Spitalfields Crypt Trust, Health E1 Medical Centre or Praxis who can refer you.

Robes Project: https://robes.org.uk/ (Southwark and Lambeth)

Register with Manna Day Centre, Ace of Clubs, The Spires Centre, Webber Street Day Centre, Crisis Skylight who can refer you.

Hackney

Hackney Night Shelter: https://www.hwns.org.uk/ (

Islington

Shelter From the Storm: https://sfts.org.uk/referrals/

Camden

C4WS  – https://c4wshomelessproject.org/i-am-homelessApproach the services listed on this site

 

Crisis at Christmas

Crisis at Xmas: Crisis at Christmas Day Centres are safe, warm and lively places, run by caring and friendly volunteers. They are open for anyone to attend and include hot meals, advice & info, healthcare, a salon service, games and more.
The day centres are in Stratford, Pimlico and Bermondsey. The centres are open 10am – 5pm from Sunday 24 December to Thursday 28 December 2023.
Crisis also has some residential centres for people in the most urgent need. If you or someone you know does not have anywhere to sleep, they can speak to their Outreach worker or contact StreetLink on 0300 500 0914 for help.