If you need any support, see below for contacts and services. Information about Winter Shelters (2024) can be found below.
There are also more resources specifically for Cardboard Collective Members – aged 16-25
LAST UPDATED: 17/12/24
Crisis contacts
In crisis:
Mental Health: Call 999 or visit your local A&E department or call Samaritans on 116 123
If sleeping rough you should self refer to StreetLink to be able to access accommodation provided by Greater London Authority (GLA) on www.streetlink.org.uk or by calling 0300 500 0914.
Services
If you would like to access any of the organisations below, please access their websites for further details.
| Directory |
London GovDirectory for support with cost of living crisis |
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| Housing |
The PassageAdvice, Day Centre, Case work and accommodation Enquiries: 020 7592 1850 / generalenquiries@passage.org.uk
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| Housing |
Single Homeless Project(including young people) Advice if at risk of homelessness, accommodation , advice Enquiries: 0204 509 8300 / www.shp.org.uk/Pages/FAQs/Category/get-help |
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CrisisAdvice, accommodation support https://www.crisis.org.uk/get-help/london/ Enquiries: 020 7426 5650 / london@crisis.org.uk Address: 50 – 52 Commercial Street, E1 6LT |
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ShelterExpert housing and homelessness advice if at risk of homelessness and access to legal support https://england.shelter.org.uk/get_help Emergency line (if at imminent risk of homelessness tonight): 0808 800 4444 |
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Streetlink (Connected to Government)Find accomodation from local services if you are street homeless https://thestreetlink.org.uk/start |
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| Mental Health |
MindResources, find tailored support Enquiries / Infoline: 0300 123 3393 / info@mind.org.uk |
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Hub of HopeResources, find tailored support (run by NHS)
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| Legal Concerns / Debt/ Finance (inc. UC)
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Citizens Advice BureauLegal and general advice (independent from govt.), local hubs, UC concerns |
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Z2KAdvice, casework and legal support (focus on poverty and housing), UC concerns
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Step ChangeAdvice, create spending plan and look into debt https://referrals.stepchange.org/capture/cardboard citizens (referral link for CC) |
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Turn2UsAdvice, sources grants |
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| Immigration |
Hackney Migrant CentreSupport regardless of immigration status, advice around housing, migration, health https://hackneymigrantcentre.org.uk/drop-in/ Enquiries: Referral form on website ( closed for referrals) |
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British Red Cross – London Refugee ServiceGeneral advice, casework Enquiries: 0207 704 5670 / LondonRU@redcross.org.uk
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Refugee Council Destitution ServiceFor asylum seekers with no recourse to public funds https://www.refugeecouncil.org.uk/get-support/services/london-destitution-service/ Enquiries: destitution@refugeecouncil.org.uk Drop in Friday 11am-4pm Red Cross Building, 92 Dalston Lane, E8 1NG
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| Women specific Services / inc VAWG & SV |
Solace Women’s AidAdvice, accommodation, therapeutic services for girls and women affected by violence https://www.solacewomensaid.org/ Enquiries: 0808 802 5565 /advice@solacewomensaid.org |
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RefugeAdvice, accommodation, advocacy services for girls and women affected by violence Enquiries: 020 7395 7700 / Helpform: https://www.nationaldahelpline.org.uk/en/Contact-us/ National domestic abuse hotline: 0808 2000 247 |
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| Sexual Violence |
Rape Crisis (16+)Support for any survivor of sexual assault recent/historic/suspected, rape crisis centre locator https://rapecrisis.org.uk/find-a-centre/ Support line: 0808 500 2222 (Open 24/7) |
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| Crime Support |
Victim SupportSupport for victims of crime (independent of police) https://www.victimsupport.org.uk/ Support line: 08 08 16 89 111 / Form on website |
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| Youth Specific Housing |
New Horizons Youth CentreAccomodation, support, advice, day centre Enquiries: 020 7388 5560 / Self-referral in person – Arrive 10:15am 68 Chalton Street, NW1 1JR
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DePaulEmergency and long-term accommodation, Enquiries: General 020 7278 4224 or Nightstop (emergency accommodation) nightstop.london@depaulcharity.org.uk /0207 9391 234 |
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Centrepoint (16–25)Accommodation, support, advice https://centrepoint.org.uk/message-helpline Enquiries: 0808 800 0661 (M-F, 9-5)/ Website form |
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AKTSupport for LGBTQ+ youth, advice, accommodation Enquiries: 020 7831 6562 / contact@akt.org.uk |
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| Youth Specific Mental Health |
The MixAdvice, counselling, signposting https://www.themix.org.uk/get-support/speak-to-our-team Enquiries: 0808 808 4994 / https://www.themix.org.uk/get-support/speak-to-our-team/email-us
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PapyrusSuicide prevention Hopeline: 0800 068 4141 / pat@papyrus-uk.org |
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Shouthttps://giveusashout.org/get-help/how-shout-works Mental health support and chatline via text Enquiries: Text SHOUT to 85258 (texts won’t appear on phone bill) |
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Hive (16-24)Health and wellbeing service inc. mental health https://www.catch-22.org.uk/find-services/the-hive/ Enquiries: 02031980520 / thehive@catch-22.org.uk |
WINTER SHELTERS 2024
Pan London
Glass Door – Self Refer through website https://www.glassdoor.org.uk/night-shelters
Tower Hamlets
GrowTH Shelter: https://thisisgrowth.org/ (Tower Hamlets)
Register with Crisis Skylight, Whitechapel Mission, Spitalfields Crypt Trust, Health E1 Medical Centre or Praxis who can refer you.
Southwark and Lambeth
Robes Project: https://robes.org.uk/ (Southwark and Lambeth)
Register with Manna Day Centre, Ace of Clubs, The Spires Centre, Webber Street Day Centre, Crisis Skylight who can refer you.
Hackney
Hackney Night Shelter: https://www.hwns.org.uk/
Islington
Shelter From the Storm: https://sfts.org.uk/referrals/
Camden
C4WS – https://c4wshomelessproject.org/i-am-homeless – Approach the services listed on this site
Crisis at Christmas
https://www.crisis.org.uk/get-help/join-us-for-christmas/christmas-guest-invite-london/
Crisis at Christmas Day Centres are safe, warm and lively places, run by caring and friendly volunteers. They are open for anyone to attend and include hot meals, advice & info, healthcare, a salon service, games and more.
The day centres are in Stratford, Pimlico and Bermondsey. The centres are open 24 December to 28 December 2024.
Crisis also has some residential centres for people in the most urgent need. If you or someone you know does not have anywhere to sleep, they can speak to their Outreach worker or contact StreetLink on 0300 500 0914 for help.
