Last Updated: 16 November 2023

We help our Members get support by working alongside and in conjunction with other more specialist organisations, connecting Members to these where appropriate.

If you are aged 16-25, please see our Cardboard Collective page for further support: 

General support

Here is a list of trusted organisations you might find useful

Wellbeing and Mental Support

If you feel that you are at risk to yourself or others, please call  999 or attend the nearest hospital A&E department as a matter of urgency.

If you need urgent help for your mental health, but it’s not an emergency, get help from NHS 111 online or call 111.

Otherwise, search for your borough’s mental health crisis line – you can find these online and they are normally accessible 24 hrs a day, 365 days a year. You can also request an urgent appointment with your GP.

There is a list of NHS mental health helplines  you can refer to here:

If you need urgent emotional support, you can call Samaritans for free on 116 123 – they are always open and will listen without judging or telling you what to do.

Latest advice from the NHS regarding COVID-19:

Information and advice from Groundswell:

Hub of Hope, UK Wide Mental Health service database: 


Shelter: Provides advice if you’re at risk of homelessness:

Crisis: For advice if you are homeless or at immediate risk of homelessness: call 0300 636 1967 or visit

Street Link: For support if you’re sleeping rough. You can self refer to: or by calling 0300 500 0914 

Financial Support

Step Change: Provides free advice about money problems, debt and budgeting: 

Hardship Support

Streets Kitchen: Hot meals across London: Various opening times and days across London 

Trussell Trust: Find your local foodbank here:
If you’re not homeless, ask your local Citizens Advice Bureau (0800 144 8848), another community organisation or your GP for a referral to your local foodbank.
Advice on food banks and services for those in food poverty in Tower Hamlets: 

Legal Advice

Civil Legal Advice: For legal advice:

Citizens Advice Bureau: For general advice and community care legal advice, contact your local C.A.B:  0800 144 8848 or

Tailored support services 

Stonewall Housing: Advice about housing issues for people who identify as LGBTQ+: or call 020 7359 5767 

Young Women’s Trust : Resources and support for young women: 

Spark and Co: Extensive resource hub for people from the global majority:

Alone In London: Service for 16 – 25 year olds at risk of homelessness: or call 020 7278 4224 

Information, Advice and Guidance

If you are a Member in need of urgent support which is not covered in services above, you can contact the team on 07568 957 910.

Mental health/wellbeing support resources: Black Lives Matter