Information Advice and Guidance

Speak to our Membership Manager Matt for urgent IAG sessions by phone and email:
07568 957910

Other support

We realise that the needs of our Members are complex and diverse. We help our Members get support by working alongside and in conjunction with other more specialist organisations, connecting Members to these where appropriate.

Here is a list of trusted organisations you might find useful:

Mental health first aid advice: If you feel to be at imminent risk to yourself or others please call an ambulance on 999 or attend nearest hospital A&E department as a matter of urgency.

If you’re in mental health crisis, make an urgent appointment with the GP or search for your borough’s mental health crisis line – these are easy to find online and are normally accessible 24hrs a day 365 days a year.

Urgent emotional support: Call Samaritans for free on 116 123 – they are always open and able to talk.

For advice if you’re at risk of homelessness – Shelter:

For advice if you are homeless or at immediate risk of homelessness – Crisis: 0300 636 1967

For legal advice Civil Legal Advice:

For financial hardship: if not homeless ask your GP, local Citizens Advice Bureau or another community organisations for a referral to your local foodbank.

For general advice: contact your local Citizens Advice Bureau

Stonewall Housing: work with the LGBT+ community to find safe and secure homes
 020 7359 5767

Alone In London: service for 16 – 25 year olds at risk of homelessness
020 7278 4224

Streetlink: connecting people sleeping rough with local services that can support them

Download the app, go to or if you do not have access to these call 0300 500 0914.

Mental health/wellbeing support resources: Black Lives Matter